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JONNY FRESH: Textilreinigung online

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Questions and answers (FAQ)2019-10-17T09:26:08+02:00

Questions regarding delivery service

There are no fees for the pickup and delivery. A minimum order value of €15 applies to all orders.

By the way: With the introduction of the so-called minimum quantity surcharge, you can now use our laundry service even if you do not reach the 15,00€ amount with your order. In case of a lower order value, the difference to the minimum order value will be automatically charged as an additional surcharge.

We currently offer our services in Berlin, Potsdam, Hamburg, Munich, Frankfurt, Cologne, Hanover, and Vienna. You can find out if we deliver to your address by visiting our homepage and entering your postal code in the search field. Pickup and delivery can be made to residences, offices, hotels, a company… And the pickup location can differ from the delivery location.

We pick up and deliver Monday through Saturday. Delivery times depend on the city and postal code. Possible times are displayed for selection during the order process. The time for pickup and delivery can also be selected based on availability.

Our drivers will bring a laundry bag with them to the pickup appointment. Your textiles will be transported for cleaning in this bag and thus kept securely separated from the other orders.

You will receive your clean articles hung on a hanger and protected by wrapping or, in the case of textiles, such as flat, folded laundry that cannot be hung up, packed in paper.

When you miss the pickup or the delivery we will send you a mail that contains a link. Easily use the link to choose a new pickup or delivery time.

Questions on ordering

You will find a detailed explanation of how to redeem vouchers here:
1. Fill laundry basket
Fill the laundry basket with the products to be cleaned
2. Go to checkout
Go to the checkout, select the address as well as the desired pickup and delivery appointments, and select the payment method button
3. Enter voucher code
Enter the voucher code in the entry field beside or under the possible payment methods offered – the payment balance will be automatically adjusted

That’s not a problem. You could, for example, have your dirty clothing picked up at home and the clean clothing delivered to your place of work.

You can conveniently pay online with PayPal, Amazon Pay or a credit card (VISA, MasterCard, American Express), or you can pay cash upon delivery. We also offer payment on account for business and regular customers. For more information, please contact our support team.

You can easily change the pickup and delivery times in your Jonny Fresh account until the moment when our driver starts the tour. 

Questions about cleaning

Pickup, cleaning, and delivery generally take two days for business clothing. The processing time may vary, depending on the textiles being cleaned. The necessary processing time is shown in our product categories.

We clean business clothing, jackets and coats, general laundry, and clothing for special occasions. Waterproofing can also be offered for select product groups.

News: Since September 2019 we offer the laundry service „Wash & Fold“. “Wash & Fold” is only available for private customers and business customers in Berlin at the moment!

“Wash & Fold“ is a service for laundry that is washable at 30-90 degrees and can be dried in the dryer. Starting from a processing time of 72 hours, all textiles are washed at 30 degrees, neatly folded after drying, packed and returned. The billing is per laundry bag, whereby each bag has a maximum capacity of 8kg. The price is 19.99€ per bag.

The following articles are excluded:

  • Silk fabrics
  • Hand towels
  • Tablecloths
  • Sheets and bed linen
  • Beds, blankets or pillows
  • Jackets and coats
  • Working clothes and cleaning tools
  • Draperies and curtains

If there are items in the laundry bag that are not suitable for “Wash & Fold”, they will be processed separately and charged according to their unit price.

Attention: “Wash & Fold” is only available for private customers and business customers in Berlin at the moment!

Jonny Fresh performs the services. We work closely with select, carefully screened textile cleaning and laundry companies from the region and can vouch for the care with which they provide their services.

You can contact us over the phone or via email. If something needs to be cleaned again, we will pick it up and deliver it again free of charge.

If you have no further use for the hangers, you are welcome to return them to our drivers. This is generally possible with every pickup or delivery.

Still have questions?

No Problem, contact our customer support directly!