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Jonny Fresh Corporate Services at Ernst von Bergmann Hospital2020-08-31T15:53:07+02:00

Fresh laundry for patients at the Ernst von Bergmann hospital

Are really need to clean laundry? Not to worry, Jonny Fresh is now pleased to be taking that work off the hands of Ernst von Bergmann patients! Simply drop off your dirty laundry at the hospital. Jonny Fresh will pick up your laundry and return it to the hospital freshly washed and ironed. At a fair price and with the best possible results!

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Refer Jonny Fresh corporate services now to other patients and get a €10 discount!

Location information

Standort Wäschestation Hospital Ernst von Bergmann, Charlottenstraße 72, 14467 Potsdam
Termin Wäscheabgabe und Lieferung Pickup: Tuesday and Thursday, drop off by 5 p.m. at the latest.
Termin Wäscheabgabe und Lieferung Delivery: Tuesday and Thursday, pickup starts at 7 p.m.
Büro-Service Ansprechpartner Contact person: Nurses
Firmencode Company code:  EVBP

Register now

How it works:

Dirty laundry drop at pickup and delivery station

1. Registration / Personalized laundry bag

Register yourself and enter your company code on our website or the app. After registration, you will receive your personalized laundry bag from your local on-site contact person (see location information) after you present your customer number, which is sent to you in an e-mail.

2. Order / Dirty laundry drop

Dirty laundry drop at pickup and delivery station

Place your order at jonnyfresh.com or on the app. Then drop your personalized laundry bag (filled!) at the hospital BEFORE the pickup time you have booked.

3. Pickup & cleaning

The Jonny Fresh driver will retrieve the orders at the previously agreed times (see location information).

4. Fresh laundry

Once the laundry has been cleaned, the Jonny Fresh driver will drop your order back at the hospital (see location information). Feel free to refer Jonny Fresh corporate services and receive a discount.

Location information

Standort Wäschestation Hospital Ernst von Bergmann, Charlottenstraße 72, 14467 Potsdam
Termin Wäscheabgabe und Lieferung Pickup: Tuesday and Thursday, drop off by 5 p.m. at the latest.
Termin Wäscheabgabe und Lieferung Delivery: Tuesday and Thursday, pickup starts at 7 p.m.
Büro-Service Ansprechpartner Contact person: Nurses
Firmencode Company code:  EVBP

Register now

FAQ

1. How do I use Jonny Fresh?

It’s easy, all you have to do is log in with your Jonny Fresh company account on the website or through the app, place an order for your laundry to be picked up, and give it in your personalized Jonny Fresh laundry bag to one of the nurese. A Jonny Fresh driver will retrieve the collected laundry twice a week and take it to be cleaned. Your freshly washed and ironed laundry will then be dropped off for you at the hospital with the next laundry delivery.

Attention: We won’t accept any orders that aren’t submitted online ahead of time! Order by Tuesday and Thursday at 5:00 a.m. to have the driver pick up your laundry the same day. 

2. How do I create a company account for Ernst von Bergmann patients?

To ensure our system recognizes that you are a patients at the Ernst von Bergman hospital, you will have to click in the “Are you registering for a company” area during registration and then enter the company code.

3. When and where can I drop off and pick up my laundry?

You can drop your laundry off and pick it up directly at the hospital. Jonny Fresh picks up all the laundry every Tuesday and Thursday between 5 p.m. and 7 p.m, while at the same time leaving the fresh laundry at the hospital. Dirty laundry needs to be dropped off on the day that has been booked before 5 p.m. and the fresh laundry can be picked up after 7 p.m.

Attention: Please be sure to use your personalized laundry bag. Our Jonny Fresh driver will only accept laundry that is inside a Jonny Fresh laundry bag!

4. What happens if I am delayed and can only drop off my laundry after 5 p.m.?

If you drop off your laundry after 5 p.m., our driver won’t be able to take your laundry with them. We will have to clean and deliver your laundry on the next available date.

5. Where do I get a Jonny Fresh laundry bag?

You can pick up your laundry bag marked with your name, company code, and customer number before your next order by presenting your Jonny Fresh customer number to your contact person at the Ernst von Bergmann Hospital. 

6. Where do I find my customer number?

You can find your customer number in the e-mail we send you to confirm registration. The customer number is also stored in your Jonny Fresh account under “My Contact Information”.

7. What should I do if I lose my laundry bag or it is no longer usable?

If your laundry bag is lost or no longer usable, go to your contact person. Your contact person will give you a new laundry bag once you show your customer number.

8. What should I do if the plastic card comes off of my laundry bag or the writing is no longer legible?

If the writing is no longer legible, you can easily trace over it with a permanent pen. Your contact person can also give you a new card once the old plastic card is no longer usable.

9. How is my fresh laundry delivered?

You will receive your clean articles hung on a hanger and protected by wrapping or, in the case of textiles, such as flat, folded laundry that cannot be hung up, packed in paper. 

By the way: If you do no further need the wire hangers, you are welcome to return them to Jonny Fresh. Depending on the condition, we can then reuse them. 

10. How long will it take to process my laundry?

We will generally process your laundry by the next laundry delivery. Anyone who drops off their laundry for pickup and cleaning on Tuesday can pick up their laundry starting Thursday. Laundry that is retrieved on Thursday will be returned on Tuesday. There are exceptional cases, however, in which it may take a week to process your laundry. The exact processing time for each article of clothing can be found in the order process.

1. How do I redeem vouchers?

Register with Jonny Fresh through the website or via the app and fill your laundry basket. Then click on “Redeem voucher?”, enter the code, and click on “Redeem”. The voucher amount will then automatically count toward the total amount.

2. Can the pickup and delivery addresses be different?

Please always use the same address for the pick up and delivery.

3. Which payment methods are offered?

You can conveniently pay online with PayPal, credit card (VISA, MasterCard, American Express), or by SEPA Direct Debit. For more information, please contact our support team.

1. Which cleaning services are offered?

We will clean or wash (almost) anything, including business wear, jackets, coats, and festive apparel as well as table cloths, bed linens, and towels. Waterproofing can also be offered for select product groups.

2. Who cleans the clothing?

Jonny Fresh performs the services. We work closely with select, carefully screened textile cleaning and laundry companies from the region and can vouch for the care with which they provide their services.

3. What if a stain isn’t removed or other problems arise?

You can contact us over the phone or via email. If something needs to be cleaned again, we will pick it up and deliver it again free of charge.

Register now

Do you have more questions?

If you have further questions about the Jonny Fresh corporate services at the Ernst von Bergmann Hospital, please do not hesitate to contact our customer support. We would be glad to further assist you!