Corporate services at
your company –
Oracle

1. How do I use Jonny Fresh?

It’s easy, all you have to do is log in with your Jonny Fresh company account on the website or through the app, place an order for your laundry to be picked up, and take it to the laundry station in your personalized Jonny Fresh laundry bag. A Jonny Fresh driver will retrieve the collected laundry twice a week and take it to be cleaned. Your freshly washed and ironed laundry will then be dropped off in the office with the next laundry delivery, and you can pick it up there when you have a moment.

Attention: We won’t accept any orders that aren’t submitted online ahead of time! Order by Wednesday and Friday at 5 a.m. to have the driver pick up your laundry the same day and be sure to leave it at the reception before 10 a.m. Orders that need to be picked up on a Friday must be booked by 5 a.m. the same day and the laundry must be left at the laundry station no later than shortly before 10 a.m.

 

2. How do I create a Oracle company account?

To ensure our system recognizes that you are an Oracle employee, you will have to click in the “Are you registering for a company” area during registration and then enter the company code (see location information).

 

3. When and where can I drop off and pick up my laundry?

You can drop your laundry off and pick it up at the laundry station next to the wardrobe. Jonny Fresh picks up all the laundry every Wednesday and Friday between 10 a.m. and 2 p.m, while at the same time leaving the fresh laundry at the office.

Attention: Please be sure to use your personalized laundry bag. Our Jonny Fresh driver will only accept laundry that is inside a Jonny Fresh laundry bag!

 

4. What happens if I am delayed and can only drop off my laundry too late?

If you drop off your laundry too late, our driver won’t be able to take your laundry with them. We will have to clean and deliver your laundry on the next available date.

 

5. Where do I get a Jonny Fresh laundry bag?

You can find a laundry bag at the shelf next to the laundry station. Please fill in your name, your customer number and the company code before your first pick up.

 

6. Where do I find my customer number?

You can find your customer number in the e-mail we send you to confirm registration. The customer number is also stored in your Jonny Fresh account under “My Contact Information”.

 

7. What should I do if I lose my laundry bag or it is no longer usable?

If your laundry bag is lost or no longer usable, please take a new bag.

 

8. What should I do if the plastic card comes off of my laundry bag or the writing is no longer legible?

If the writing is no longer legible, you can easily trace over it with a permanent pen.

 

9. How is my fresh laundry delivered?

You will receive your clean articles hung on a hanger and protected by wrapping or, in the case of textiles, such as flat, folded laundry that cannot be hung up, packed in paper. Your laundry and laundry bag will be held for you at the wardrobe until you pick them up.

By the way: If you do no further need the wire hangers, you are welcome to return them to Jonny Fresh. Depending on the condition, we can then reuse them. Simply leave the empty hangers at the reception so that the driver can take them with them.

 

10. How much do pickup and delivery cost?

Laundry pickup and delivery is free for Oracle employees. The charge for cleaning your things only has to meet a minimum order value of EUR 10,00.

 

11. How long will it take to process my laundry?

We will generally process your laundry by the next laundry delivery. Anyone who drops off their laundry for pickup and cleaning on Wednesday can pick up their laundry starting Friday. Laundry that is retrieved on Friday will be returned on Wednesday. There are exceptional cases, however, in which it may take a week to process your laundry. The exact processing time for each article of clothing can be found in the order process.

1. How do I redeem vouchers?

Register with Jonny Fresh through the website or via the app and fill your laundry basket. Then click on “Redeem voucher?”, enter the code, and click on “Redeem”. The voucher amount will then automatically count toward the total amount.

 

2. Can the pickup and delivery addresses be different?

At your convenience, you can also use the Jonny Fresh service at home or while traveling (for example to Cologne) in the hotel. However, drops and deliveries within the company premises can not be combined with addresses outside. It is thus e.g. not possible to hand over the laundry at home and have it delivered to the office.

 

3. Which payment methods are offered?

You can conveniently pay online with PayPal or a credit card (VISA, MasterCard, American Express), or you can have us bill you. For more information, please contact our support team.