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Fresh laundry for employees at Hanseatische Krankenkasse

Are you up to your ears in work while longing for a leisurely evening, but the shirts, blouses, and suits waiting at home to be washed and ironed are holding you back? Not to worry, Jonny Fresh is now pleased to be taking that work off the hands of Hanseatische Krankenkasse (HEK) employees! Simply drop off your dirty laundry at the Jonny Fresh laundry station at HEK and spend your free evening doing something truly fun. In the meantime, Jonny Fresh will pick up your laundry and return it to the company freshly washed and ironed, leaving it for you at the Jonny Fresh pickup station. At a fair price and with the best possible results!

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Location information

place Wandsbeker Zollstraße 86-90, 22041 Hamburg

event Pickup: Tuesday and Thursday, drop off by 10 a.m. at the latest.

event Delivery: Tuesday and Thursday, pickup starts at 2 p.m.

place Drop off & pickup station location: House 86, GF/ Room 044

info Selfservice: Find laundry bags next to the laundry station

vpn_key Company code: HEKHH

Smart textile cleaning

How it works:

1 Registration/
Personalized laundry bag

Register yourself and enter your company code on our website or the app. After registration, you will receive your personalized laundry bag (see location information).

Register now

2 Order/
Dirty laundry drop

Place your order at or on the app. Then drop your personalized laundry bag (filled!) at the Jonny Fresh drop station BEFORE the pickup time you have booked.

3 Pickup & cleaning

The Jonny Fresh driver will retrieve the orders at the previously agreed times (see location information).

4 Fresh laundry

Once the laundry has been cleaned, the Jonny Fresh driver will drop your order back at the Jonny Fresh laundry station (see location information). You can now pick up your laundry when you have time.

Location information

place Wandsbeker Zollstraße 86-90, 22041 Hamburg

event Pickup: Tuesday and Thursday, drop off by 10 a.m. at the latest.

event Delivery: Tuesday and Thursday, pickup starts at 2 p.m.

place Drop off & pickup station location: House 86, GF/ Room 044

info Selfservice: Find laundry bags next to the laundry station

vpn_key Company code: HEKHH


1. How do I use Jonny Fresh?

It’s easy, all you have to do is log in with your Jonny Fresh company account on the website or through the app, place an order for your laundry to be picked up, and take it in your personalized Jonny Fresh laundry bag to the laundry station. A Jonny Fresh driver will retrieve the collected laundry twice a week and take it to be cleaned. Your freshly washed and ironed laundry will then be dropped off for you with the next laundry delivery, and you can pick it up there when you have a moment.
Attention: We won’t accept any orders that aren’t submitted online ahead of time! Order by Tuesday at 5:00 a.m. to have the driver pick up your laundry the same day and be sure to leave it before 10:00 a.m. Orders that need to be picked up on a Thursday must be booked by 5:00 a.m. the same day and the laundry must be left at the laundry station no later than shortly before 10:00 a.m.


2. How do I create a HEK company account?

To ensure our system recognizes that you are a HEK employee, you will have to click in the “Are you registering for a company” area during registration and then enter the company code.


3. When and where can I drop off and pick up my laundry?

You can drop your laundry off and pick it up at the laundry station (see location information). Jonny Fresh picks up all the laundry every Tuesday and Thursday between 10:00 a.m. and 2:00 p.m, while at the same time leaving the fresh laundry at the laundry station. Dirty laundry needs to be dropped off on the day that has been booked before 10:00 a.m. and the fresh laundry can be picked up after 2:00 p.m.

Attention: Please be sure to use your personalized laundry bag. Our Jonny Fresh driver will only accept laundry that is inside a Jonny Fresh laundry bag!


4. What happens if I am delayed and can only drop off my laundry at the laundry station after 10:00 a.m.?

If you drop off your laundry after 10:00 a.m., our driver won’t be able to take your laundry with them. We will have to clean and deliver your laundry on the next available date.


5. Where do I get a Jonny Fresh laundry bag?

You can pick up your laundry bag marked with your name, company code, and customer number before your next order by presenting your Jonny Fresh customer number to your Jonny Fresh contact person at HEK (see location information).


6. Where do I find my customer number?

You can find your customer number in the e-mail we send you to confirm registration. The customer number is also stored in your Jonny Fresh account under “My Contact Information”.


7. What should I do if I lose my laundry bag or it is no longer usable?

If your laundry bag is lost or no longer usable, contact your contact person at HEK and you will get a new laundry bag once you show your customer number.


8. What should I do if the plastic card comes off of my laundry bag or the writing is no longer legible?

If the writing is no longer legible, you can easily trace over it with a permanent pen. Your contact person can also give you a new card once the old plastic card is no longer usable.


9. How is my fresh laundry delivered?

You will receive your clean articles hung on a hanger and protected by wrapping or, in the case of textiles, such as flat, folded laundry that cannot be hung up, packed in paper. Your laundry and laundry bag will be held for you at the laundry station until you pick them up.

By the way: If you do no further need the wire hangers, you are welcome to return them to Jonny Fresh. Depending on the condition, we can then reuse them. Simply hang the empty hangers in the laundry station so that the driver can take them with them.


10. How long will it take to process my laundry?

We will generally process your laundry by the next laundry delivery. Anyone who drops off their laundry for pickup and cleaning on Tuesday can pick up their laundry from the laundry station starting Thursday. Laundry that is retrieved on Thursday will be returned on Tuesday. There are exceptional cases, however, in which it may take a week to process your laundry. The exact processing time for each article of clothing can be found in the order process.

1. Can the pickup and delivery addresses be different?

At your convenience, you can also use the Jonny Fresh service at home or while traveling (for example to Berlin) in the hotel. However, drops and deliveries within the company premises can not be combined with addresses outside. It is thus e.g. not possible to hand over the laundry at home and have it delivered to the office.

1. Which cleaning services are offered?

We will clean or wash (almost) anything, including business wear, jackets, coats, and festive apparel as well as table cloths, bed linens, and towels. Waterproofing can also be offered for select product groups.


2. Who cleans the clothing?

Jonny Fresh performs the services. We work closely with select, carefully screened textile cleaning and laundry companies from the region and can vouch for the care with which they provide their services.


3. What if a stain isn’t removed or other problems arise?

You can contact us over the phone or via email. If something needs to be cleaned again, we will pick it up and deliver it again free of charge.

Do you have more questions?

If you have further questions about the Jonny Fresh corporate services at HEK, please do not hesitate to contact our customer support. We would be glad to further assist you!

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